Shipping and Returns

Shipping and Returns FAQs

Shipping and Returns FAQs

Holiday Shipping deadlines:

This holiday season, shipping carriers expect unprecedented order volume which will likely delay arrival time. This means it's possible that packages won't be delivered as quickly as usual. Unfortunately, we cannot guarantee orders will arrive in time for the holidays. To address this, we recommend placing your order as soon as possible. For additional questions, please contact our Consumer Relations team.

Happy Holidays from PUR

  • How long will it take my order to arrive?

    Please see the chart below as a quick reference guide.

    If you see a delayed shipping message on the website, please expect additional processing and shipping days in addition to the timelines noted below.

    Shipping Method

    Delivery Time**


    Standard Delivery - Delivery via: FedEx Ground

    3 - 5 business days *

    $4.95 or Free shipping for orders over $50

    Christmas Delivery: Order by Friday December 10, 2021 - Delivery via: Delivery via: FedEx Ground

    3 - 5 business days *

    $4.95 or Free shipping for orders over $50


    *Please allow 1-2 business days to process your order prior to shipping. Orders placed on Friday, Saturday or Sunday will be processed the following Monday. Your credit card will not be charged until your order has been shipped.

    **Unfortunately, we are unable to ship to PO Boxes

    Ground delivery can take up to 7 business days to Alaska and Hawaii.

  • How do I track my order?

    You can check the status of your order using the Order Status link.

    As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the FedEx website to follow your new product(s) on their journey from our warehouse to your destination.

    If you still have questions, feel free to contact us.

  • Can I ship to International Addresses?

    Unfortunately, no. PUR does not currently ship to international destinations.

  • Can I ship my order to someone else or to a different address?

    Yes! Orders can be shipped to a different address other than the billing address. During the order process, you will be given an option to confirm if the billing address is the same as the shipping address. At that point, you can uncheck the “Billing address is same as shipping” box and enter a different billing address.

  • How is the shipping cost determined?

    Orders of $50+ will receive Free FedEx Ground shipping. Otherwise, our standard shipping cost is $4.95.

  • Do I really get free shipping if I spend $50 or more?

    Yes, PUR offers free FedEx Ground shipping on qualified orders: $50+ subtotal or using a free shipping discount code. Valid throughout the United States, including Alaska and Hawaii.

    Free shipping promo codes cannot be combined with other promotional discount codes.

  • How do I return a product?

    If for any reason you are not satisfied with a product, you may return it for replacement or refund within 30 days from the date of purchase. Please contact our Consumer Relations department and we will be happy to assist you.

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