Pitchers and Dispensers FAQ's.

Currently, we are out of stock for pitchers & dispensers. We are working to get these products back in stock as quickly as possible.

Quick Start Guide

Visit our standard quick start guide for an in depth look at your pitcher/dispenser filtration system.

How do I recycle my used PUR products?

We are currently working on implementing a recycling program for our PUR customers.  Please continue to check this section as we'll provide an update once details become available.

How do I assemble my unit?

  • 1 Soak the filter in cold water for 15 minutes.
  • 2 Hand wash pitcher, lid, pour tray and removable filter cover (select models only) with mild, soapy water. Rinse well.
  • 3 Hold filter under cold running tap water for 10 seconds. Allow excess to drain.
  • 4 Attach removable filter cover (select models only). Twist counterclockwise to lock.
  • 5 Insert the filter into the pour tray and push down and twist clockwise to lock.

What do I do if the light on my pitcher is out?

If the light on your pitcher is out, hold the reset button down for at least 5 seconds.

What if the green light on my pitcher isn't flashing after I pour?

  • 1Hold the reset button for 5 seconds / release when all 3 lights illuminate.
  • 2If normal reset does not work, hold the reset button and continue pressing for 15 seconds until the green LED stops flashing & all the lights turn on.
  • 3 Repeat reset by holding the reset button for 5 seconds / release when all 3 lights illuminate.

What do I do if the lid is falling off my pitcher when pouring?

Make sure the blue reservoir is inserted correctly. If backwards, rotate 180-degrees. Make sure there is no water in the top reservoir when pouring.

How to install or replace a filter?

Insert the filter into the pour tray and push down and twist clockwise to lock.

Should I soak the filter before use?

Yes. Pitcher filters need to be soaked in cold water for 15 minutes and then held under cold running water for 10 seconds. Prior to each use, run cold water for 5 seconds in filtered position to activate filter.

Can I run hot water through the filter?

Use cold water only. Do not use with water above 82°F/28°C as this may damage the filter. Do not use with water that is microbiologically unsafe, or of unknown quality, without adequate disinfection before or after the system. Individuals requiring water of a certain microbiological purity should consult their physician.

How to install or replace a filter?

Insert the filter into the pour tray and push down and twist clockwise to lock.

How many contaminants does my filter reduce?

PUR's filter technology removes 96% of mercury, 95% of certain industrial pollutants and 94% of certain pharmaceuticals.

How does the CleanSensor™ Monitor work?

The CleanSensor™ Monitor is an easy way to see when it’s time to change your filter because it measures the amount of time the filter has been in your pitcher. Be sure to reset your CleanSensor™ Monitor every time you replace your filter.

Filter change light changes color depending on how long filter has been in use or how much water has been filtered. Filter will reach end of life at 40+ gallons or 60+ days.

The filter change light contains a non-replaceable battery. The battery will eventually stop working but the filter is still functional.

How do I clean my pitcher or dispenser?

Hand wash pitcher, lid, pour tray and removable filter cover (select models only) with

mild soapy water. Rinse well.

How do I know when to replace the filter?

After 2 months or when the red light on your CleanSensor™ Monitor is flashing, it is time to replace your filter.

The filter light on my pitcher isn't active. What do I do?

Hold the reset button down for at least 5 seconds. If it still does not light up, please contact [email protected]