Pitcher & Dispenser Filters
Question: How do I install or replace a filter?
Answer: Insert the filter into the pour tray and push down and twist clockwise to lock.
Question: Should I soak the filter before use?
PUR PLUS Pitcher with Lead Reduction Filters: Yes, they need to be soaked in cold water for 15 minutes and then held under cold running water for 10 seconds.
PUR Basic filters: Rinse filters with cold water for 10 seconds
Question: Can I run hot water through the filter?
Answer: Use cold water only. Do not use with water above 82°F/28°C as this may damage the filter. Do not use with water that is microbiologically unsafe, or of unknown quality, without adequate disinfection before or after the system. Individuals requiring water of a certain microbiological purity should consult their physician.
Question: How many contaminants does my filter reduce?
Answer: For a full list of contaminants, click here. PUR does not filter microbes.
Question: How do I know when to replace the filter?
Answer: After 2 months or when the red light on your Filter Change Light Monitor is flashing, it is time to replace your filter.
Question: How do I unclog the filter?
Answer: If you notice water is filtering slower than normal, remove the filter from your pitcher and shake vigorously until you hear the granules shifting inside.