Frequently Asked Questions

We are currently experiencing higher than normal call and email volumes and ask you to use our FAQs below to find answers to common questions to more quickly serve your needs.

Maybe you don’t need an adapter!

Try fitting the system right out of the box. If it doesn’t fit try one of the enclosed adapters.

Indicator lights stopped working? Let’s reset it.

The CleanSensor™ Monitor can easily be reset by holding the reset button for 5 seconds.

Need to replace your filter?

To ensure maximum contaminant removal, remember to replace your PUR filter every 2-3 months.

Genuine Faucet FiltersGenuine Faucet Filters