Answer: We are currently working on implementing a recycling program for our PUR customers. Please continue to check this section as we'll provide an update once details become available.
Question: What do I do if my filter light is not resetting or is out?
Answer: Remove filter from system and push down on the button inside the housing until it pops back up. The unit will continue to function as long as you continue to change your filter every 3 months (100 gallons.)
Question: How does the Filter Change Light work?
Answer: The green light will flash 6 times as you begin to use the filter. Replacement of the filter cartridge resets the light. Filter change light changes color depending on how long filter has been in use or how much water has been filtered. Filter will reach end of life at 100+ gallons or 90+ days. The filter change light contains a non-replaceable battery. The battery will eventually stop working but the filter is still functional.
Question: How do I clean my faucet system?
Answer: Clean the exterior of the faucet system housing with a damp sponge or soft cloth. A mild dishwashing liquid may also be used. Using anything else to clean your faucet filtration system could result in damage to the unit.
Question: How do I know when it is time to replace my faucet filter?
Answer: To ensure maximum chemical and physical contaminant removal, replace your PUR filter after 100 gallons of use or every 3 months. If your Filter Change Light flashes red, it’s time for a new filter.
Question: How do I register my PUR faucet system for warranty?
Answer: You can register your PUR product by completing the warranty form on our Product Registration page here. Be sure to have the product name or model #, place of purchase and date code.